Terms and Conditions
Welcome to Apollo Shine. By booking any of our professional valet services, you agree to comply with and be bound by the following terms and conditions. These terms govern the relationship between Apollo Shine and you, the client, regarding the provision of our mobile car detailing services.
1. Booking and Service Agreement
All bookings made via our website, phone, or email are subject to availability. A booking is considered confirmed once you receive a confirmation email or message from Apollo Shine. We reserve the right to amend our prices or service packages at any time without prior notice, but confirmed bookings will honor the price agreed upon at the time of booking.
2. Cancellation Policy
We understand that plans change. To manage our schedule effectively, we require at least 24 hours' notice for any cancellations or rescheduling. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee. In cases of extreme weather conditions that prevent us from performing our service safely and effectively, we reserve the right to reschedule your appointment at no additional cost.
3. Access and Requirements
As a mobile service, it is the client's responsibility to provide adequate space for our team to work safely around the vehicle. Access to a water supply and/or power may be requested depending on the location and package selected, although our mobile units are largely self-contained. Please ensure all personal belongings are removed from the vehicle prior to our arrival to allow for a thorough interior clean.
4. Liability and Damages
Apollo Shine operates with the highest level of care and professional standards. However, we cannot be held responsible for any pre-existing damage to the vehicle that became apparent during the cleaning process, such as paint chips, scratches, damaged trim, faulty components or wear and tear. We are fully insured for the services we provide, and any claims for damage must be reported before our technician leaves the site.
5. Payment Terms
Payment is due upon completion of the service unless otherwise agreed. We accept cash, card payments, and bank transfers. Failure to provide payment may result in additional charges or legal action. For commercial accounts or recurring maintenance packages, separate billing terms may be established.
6. Data Protection
Apollo Shine respects your privacy. Any personal information provided to us during the booking process will be used solely for the purpose of fulfilling our service and managing your account. We will not share your data with third parties without your explicit consent, except where required by law.
Cancellation Policy
Rescheduling & Cancellations
We understand that plans can change. To ensure we can provide the best service to all our clients, we require a minimum of 24 hours' notice for any cancellations or rescheduling requests. This allows us the opportunity to reallocate the time slot to another customer on our waiting list.
If our technician arrives at the agreed location and is unable to carry out the service due to the customer not being present, lack of vehicle access, or any other circumstance outside of Apollo Shine's control, the appointment will be treated as a no-show.
Deposits & Fees
A £20 booking deposit is required to secure all appointments and will be deducted from the final balance on the day of your valet.
Cancellations or rescheduling requests made with more than 24 hours' notice can have the deposit transferred to a new appointment.
Cancellations made with less than 24 hours' notice, or customers who fail to attend their appointment, will forfeit their £20 deposit.
Weather Policy
As a mobile service, we are subject to weather conditions. In the event of extreme weather that prevents us from delivering our standard of excellence, we will contact you to reschedule your valet at no additional cost.